We use RustDesk — free, open-source, end-to-end encrypted — to connect directly to your computer and solve your problem in real time. No subscriptions. No third-party relay. Your session runs entirely on our private server.
Grab the free RustDesk client for your operating system. No account required — just install and open it.
Open RustDesk → click the Settings gear icon → Network → enter our server address and public key so your session routes through our private infrastructure.
Your unique Device ID and one-time session password appear on the RustDesk home screen. Read both to your technician over the phone.
Call (203) 628-2982 to schedule a remote session.